Frequently Asked Questions
Getting started
Is Faction free?
Yes. Faction is free to download, and every feature currently in the app is free — including analytics, rankings, gym leagues and groups.
How do I find and join my gym?
You choose your gym when you create your account. Search by name — the search copes with typos and brand names. You can change your gym at any time from Community → Change Gym.
Your gym is your Faction. Every workout you log counts towards its league standing. Tagging a gym on an individual workout is separate, and does not contribute towards that gym's league position or leaderboard.
Exercises and tracking
How can I see my individual exercise progress?
There are two places to look, both on your profile:
- Favourite Exercises — in the Analytics section of your profile, tap into the chart. This gives you a breakdown of volume, reps and max weight progression, as well as rep range, for any exercise you have logged.
- PB tab — tracks your personal best for that exercise over time.
To compare yourself with someone else, open their profile and use either route — the Favourite Exercises chart or their PB tab. Both pages have a comparison toggle.
Are warm-up sets included in my stats?
Yes. Every set you log counts towards your totals and your analytics, whether you marked it as regular, warm-up, partial or drop set.
Marking set types is there so your own log is accurate and easy to read back.
I can't find an exercise on Faction
First, try searching for a shorter version of the name — many exercises are listed slightly differently (for example, "bench press" rather than "barbell bench press"). Equipment and attachment are selected after the exercise.
If it is genuinely not there, email us at support@factionapp.co.uk with the exercise name and we will review it for addition. We aim to respond within a few working days, and we will let you know either way.
We appreciate you bringing missing exercises to our attention — thank you.
What counts as a personal best?
A personal best is your single best effort on an exercise, recorded automatically when you log it.
Different exercises are measured in different ways — heaviest weight, most reps, longest hold, furthest distance or greatest height — so each exercise has a personal best in whichever measure suits it.
If you delete a personal best, your previous best for that exercise is restored.
You will find them all on your PB tab, grouped by muscle group.
Can I delete a workout after logging it?
Yes. Use the ••• menu on the workout card.
Delete everywhere removes the workout completely — its sets, personal bests, likes, comments and any group posts of it. This cannot be undone. Note that if you delete a personal best, your previous best for that exercise is restored.
Remove from this group only takes it off that group's board, leaving the workout on your profile and anywhere else it was posted.
Group admins can also remove a workout from their own group's board.
Competing and leaderboards
How are rankings calculated?
Your personal ranking places you against other Faction users at several levels: your city, your nation, the UK and globally.
Global ranking is available to everyone; the more local levels need a postcode, which you can add in Edit Profile.
You can narrow your ranking by age group and gender using the toggles, or switch them off to see the widest picture.
What happens to my stats if I change gym or leave a group?
Workouts stay with the gym and group they were logged at. If you move gyms, your past sessions continue to count towards your old gym's totals, and everything from the move onwards counts towards the new one.
I suspect a user is cheating
Please report it in the app rather than raising it in a group or in the comments.
Use the report option on the workout itself, or on the user's profile, and choose "fake or impossible".
Reports are private — no other user can see them, and the person you report is not told who reported them.
We review every report we receive. Integrity is of paramount importance to Faction, so we take this very seriously.
Privacy
What data does Faction collect about me?
Everything we collect, and why, is set out in our Privacy Policy. We do not sell your data.
Why do you ask for my postcode?
Your postcode is what places you in your local leagues — your city, your nation and the UK. Without one you will still get a global ranking, but not the local ones.
It is optional, and you can remove it at any time in Edit Profile.
Does Faction track my location?
No.
Faction asks for location permission in one place only — the Explore tab, to show gyms near you — and that calculation happens on your phone. Your coordinates are never sent to our servers.
If you decline, everything else works as normal; you simply will not get the "near me" sorting.
How do I delete my account and data?
Go to Settings → Delete account. You will need to enter your password to confirm.
Your account and everything in it is removed straight away, and cannot be recovered by you or by us.
Account and support
How do I report a bug?
Go to Settings → Report a problem. Choose a category, describe what happened, and send. It comes straight to us.
Please be as specific as you can — what you were doing at the time, and what the app said.
How do I contact support?
Email support@factionapp.co.uk.
For anything concerning another user, a group or a gym, please use the in-app report option instead — it reaches the right place faster.
Still stuck?
Email support@factionapp.co.uk and we will come back to you.